Self Transaction/Signup – users MUST have ability to purchase and manage their subscription online
Online Account Management – ability to upgrade, downgrade, or cancel subscription completely online
Automated Onboarding Process – easy to get started and perceive value
Freemium Business Model – Always offer basic usage for free, paid upgrades for expanded capability
Native Nurturing Automation – Built into platform experience + email integration
Cancel Retention Automation – When user wishes to downgrade/cancel we take them through a series of screens they must get through in order to complete the account change, during this user journey we re-present our value proposition, offer discounts, and gather feedback before processing the change